We're here to help.
Have a question, found a bug, or need help with a reward? Reach out to our support team and we'll get back to you as quickly as we can.
Email Support
For all enquiries, bug reports, and account issues.
support@qadam.inVAH Development Private Limited
Response within 2–3 business days
Support Hours
Our team is available to assist you during the following hours:
Monday – Saturday
10:00 AM – 6:00 PM IST
Closed on public holidays
Reward Disputes
Issue with a coupon or missing reward? Include your family group name and email.
Email about RewardSend us a message
Click the button below to open your email client. Describe your issue and we'll reply as soon as possible.
Please include in your email:
- Your registered email address or phone number
- Your family group name (if applicable)
- Device type and operating system (e.g., Android 13, iPhone iOS 17)
- A brief description of the issue
- Screenshots, if relevant
Common Questions
Before reaching out, check if your question is already answered here.
How do I reset my password?
Open the Qadam app, tap "Sign In", then tap "Forgot Password". Enter your registered email address and we'll send a reset link.
My steps are not being counted. What should I do?
Ensure the Qadam app has permission to access your phone's Physical Activity / Step Counter sensor. Go to your phone Settings → Apps → Qadam → Permissions and enable "Physical Activity".
How do I invite a family member to join my group?
Open the Qadam app, go to the Family tab, and tap "Invite". Share your unique family code or invite link with your family member.
I qualified for a reward but cannot see it in the app.
Rewards are processed at the end of each week (once the weekly step target is met). If a day has passed since your week closed and you still do not see it, please email us with your family group name and registered email.
Can I use Qadam without an internet connection?
You can view your current day's steps offline, but syncing, leaderboard updates, and reward claims require an active internet connection.
How do I delete my account and all my data?
Go to the Qadam app → Settings → Account → Delete Account. Your data will be permanently removed within 30 days.
Looking for our legal documents? Privacy Policy · Terms of Service · Coupon & Reward Policy